Delivery Information
Delivery destinations, delivery options, estimated delivery times and costs are displayed during checkout before you confirm your order.
Delivery charges are calculated according to the size, weight, type of goods ordered and the delivery address.
Delivery Costs
Delivery charges and any additional costs will be shown before you confirm your order. Please check all delivery information carefully before completing payment.
Delivery Timeframes
Unless we agree a different delivery period with you, we will deliver goods without undue delay and no later than 30 days after the order has been accepted.
Delivery times are estimates only and may vary depending on product availability, destination, carrier performance, public holidays, weather conditions, access restrictions or other circumstances outside our reasonable control.
Dispatch and Estimated UK Delivery Times
Orders placed before 2:00 p.m. on working days are usually dispatched the same working day, subject to product availability, payment approval and carrier collection schedules.
Estimated UK delivery times after dispatch:
- Parcel courier/post: usually 1-2 working days
- Pallet service: usually 2-3 working days
- Heavy consignments over 250kg: usually 2-3 working days
Please note that these delivery timeframes are indicative estimates only. We are not responsible for delays caused by third-party carriers where the goods have been dispatched by us on time, but this does not affect your statutory rights if delivery is excessively delayed or not completed within an agreed or legally required period.
Delivery Methods
Typical delivery methods may include parcel courier, postal service, pallet delivery or freight service, depending on the size, weight and type of goods ordered.
For large, heavy or palletised deliveries, delivery may be kerbside only unless otherwise stated.
International Delivery
We can arrange worldwide delivery to many international destinations, subject to carrier availability, product type, order weight, order size and any local import restrictions.
International delivery availability, costs and estimated delivery times depend on the destination country, product type, order weight, order size and the available carrier services. Where available, international delivery options and charges will be confirmed before your order is completed or before dispatch.
For deliveries outside the United Kingdom, including deliveries to EU countries, the order may be subject to local import VAT, customs duty, customs clearance charges, courier handling fees or other import-related costs in the destination country.
Unless clearly stated otherwise before purchase, these charges are not included in the product price or delivery charge paid to Vitcas and are the responsibility of the customer.
Customs procedures may also affect delivery times. Delays caused by customs checks, import documentation, local authorities or destination-country courier procedures are outside our reasonable control.
Please check any local import requirements, taxes or restrictions before placing an international order. If you are unsure whether we can deliver to your country, please contact our customer service team before placing your order.
Access Requirements
It is the customer’s responsibility to ensure that the delivery address is accessible for the delivery vehicle and that someone is available to receive the goods.
If access to the delivery address is restricted, for example due to narrow roads, weight restrictions, stairs, gates, limited parking or other access issues, you must inform us before dispatch.
Failure to provide this information before dispatch may result in additional delivery charges or delays, where permitted by law.
Pallet and Heavy Deliveries
A suitable person must be available at the delivery address to receive the goods.
For pallet or heavy deliveries, assistance, suitable access arrangements or unloading equipment may be required where stated before purchase or agreed before delivery.
Before Arranging Installation
Please do not arrange installers, tradespeople or project work until you have received, inspected and confirmed that your goods are correct and suitable.
Delivery Inspection and Transport Damage
Please inspect the goods as soon as possible after delivery.
If visible damage is present at the time of delivery, please note this with the courier where possible and contact us promptly.
If damage is discovered after delivery, please contact us as soon as possible and provide photographs of the damaged product, packaging, shipping label, parcel or pallet condition and any other relevant details.
We recommend reporting transport damage within 48 hours of delivery so that we can raise a claim with the carrier quickly. However, this does not affect your statutory consumer rights for faulty, damaged, incomplete or non-conforming goods.
Please keep the packaging until the issue has been resolved.
Failed Delivery, Incorrect Address and Refused Delivery
It is the customer’s responsibility to provide a complete and accurate delivery address and to ensure that delivery can be accepted at that address.
If delivery fails because the address provided is incorrect, incomplete, inaccessible, or because no one is available to receive the goods after reasonable delivery attempts, additional carrier charges may apply where permitted by law.
If goods are returned to us by the carrier due to failed delivery, refusal of delivery without valid reason, or customer error, we may deduct reasonable delivery, return and handling costs from any refund, where permitted by law.
This does not apply where delivery failure is caused by our error or where goods are faulty, damaged, incomplete or incorrectly supplied.
Cancellation Before Dispatch
If you wish to cancel an order before dispatch, please contact us as soon as possible through the contact form.
If the order has not yet been dispatched, we will cancel it and issue a refund. If the order has already been dispatched, you may need to follow the returns procedure or exercise your consumer right to cancel, where applicable.
Need Help?
If you have any questions about delivery options, delivery costs, international delivery, access requirements or pallet deliveries, please contact our customer service team before placing your order.