CAN I RETURN MY ORDER ?

If you change your mind we can happily accept returns on your order following our terms and conditions found here.

The customer is responsible for the goods being returned to VITCAS in a resellable condition within two weeks of placing your order.

Please contact us on 0117 911 7895 so we can discuss your return and provide you with a goods return form to complete.

Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are required).

The original packaging must be present and the product in the condition you would expect to receive an "as new" product"  for us to be able to refund the returned items.

Please ensure that the delivery notice enclosed with your order is completed and returned with your parcel.

Please ensure the goods are securely packaged to avoid damage in transit.

Goods returned after the date shown on your delivery note cannot be refunded.

Please allow 14 days for refunds to be processed and credited to your card.