General Information

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  1. HOW CAN I CONTACT VITCAS ? The quickest way to contact us is to call us on 0117 911 7895. You can also email us directly by using our contact form here. 
  2. WHAT ARE YOUR OPENING HOURS ? We are open Monday to Friday, 8am until 4.30pm every week. We only close for national bank holidays and have a Christmas shut down period which is advertised in advance.
  3. HOW CAN I PLACE AN ORDER ? The easiest way to order is to use our online shop here. The online shop can calculate shipping costs to different postcodes and different countries once you have added the items to your shopping cart. You can also call us on 0117 911 7895 and place your order over the telephone with us. This ...
  4. HOW CAN I PAY FOR MY ORDER ? Our online shop and trade counter can accept payment from all major credit and debit cards but we are currently unable to accept American Express cards. The online shop can also accept payment via PayPal if this is a preferred method. The trade counter offers the option to pay in cash or with ...
  5. CAN I COME AND COLLECT MY ORDER ? We happily accept collection of any of our goods from our address at 204-208 Broomhill Road, Bristol, BS4 5RG. Our staff in the office can take your order and advise on our products if you have any questions. We accept cash and card payments at the counter when you are here or you can call us ...
  6. DO I NEED TO BE HOME FOR MY DELIVERY? It is important that someone is home to check and sign for your delivery. In the event of no one being home to sign for your parcel, your parcel may not be delivered and a redelivery charge may be incurred before the goods can be sent out again.
  7. DO YOU HAVE ANY LOCAL STOCKISTS IN MY AREA ? Unfortunately we do not hold a list of local stockists. Many independent businesses and traders purchase from us, in varying quantities, all over the country. They often may be using the goods for specific jobs and individual customers meaning we cannot guarantee they hold any stock for the ...
  8. WHAT ARE YOUR DELIVERY TIMES ? We use three main third party delivery methods. The method and delivery time varies mainly depending on which items you have chosen and occasionally on the postcode they are being delivered to. All delivery times quoted are estimated times and cannot be guaranteed by VITCAS. 1. Post. We use ...
  9. WHAT ARE YOUR INTERNATIONAL DELIVERY TIMES ? Our online shop can automatically quote for international deliveries to many countries. If your destination does not appear please get in touch with us by phoning us at +44 117 911 7895 to discuss your request and we can happily quote you directly to your destination. The delivery time will ...
  10. CAN I CHANGE MY ORDER ? If you realise you need to amend your order please contact us as soon as possible by calling us on 0117 911 7895. If your order has not yet been dispatched we will be happy to discuss and make any changes you need. In some cases your order may have already been dispatched and we are therefore ...

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